Walmart Pathways Graduation Test Answers 2019: The Complete Guide -

Introduction

If you work at Walmart or recently joined as an associate, chances are you’ve already heard about the Walmart Pathways Graduation Test 2019. It’s one of the most talked-about parts of the Walmart onboarding and training process, and many new employees search for Walmart Pathways test answers to feel more confident. However, simply memorizing answers is never enough—you need to understand the program itself, how the test works, and the concepts Walmart expects you to know.

This article serves as a comprehensive guide. It breaks down the Pathways program, the test structure, study tips, and key areas to focus on. Instead of providing quick shortcuts, it gives you the deeper knowledge and strategies you need to succeed—not only in the test but also in your Walmart career.

What Is the Walmart Pathways Program?

The Pathways program is Walmart’s structured training initiative designed to support new associates. It helps employees understand Walmart’s values, customer service standards, and teamwork expectations. Unlike typical orientation programs, Pathways is hands-on and interactive, mixing classroom-style learning with real-world scenarios.

The main goals of the program include:

Customer-first mindset – teaching associates to prioritize customer satisfaction.
Respect for the individual – ensuring diversity and inclusivity are respected.
Team collaboration – promoting cooperation between staff in every department.
Operational excellence – maintaining Walmart’s reputation for efficiency.

Why the Graduation Test Matters

The final exam for the program is the Pathways Graduation Test. It measures whether associates can apply what they’ve learned in realistic situations. Passing it shows that you’re ready to take on responsibilities confidently and contribute to Walmart’s culture.

Many associates also view the test as a stepping stone. Completion can influence opportunities for raises, promotions, or being considered for higher-level roles within the company.

“Walmart doesn’t just want employees who can memorize policies. The Pathways Graduation Test ensures associates actually live those values on the floor.”

Walmart Pathways Graduation Test Structure

To perform well, you need to understand how the test is designed. The Walmart Pathways Graduation Test 2019 typically included:

Multiple-choice questions – based on real-world store scenarios.
Scenario-based responses – either through videos or written examples that require you to choose the best answer.
Modules by topic – each focusing on a key area of associate training.

Common Test Themes in 2019

From feedback shared by employees, the 2019 test emphasized several recurring themes:

Customer service excellence – how to approach, greet, and assist shoppers.
Safety and compliance – involve recognizing risks and adhering to the rules for safety at work.
Respect and inclusion – treating colleagues and customers fairly.
Team collaboration – successfully with colleagues and managers.
Communication skills – using Walmart’s “Sundown Rule” to respond to requests the same day.

Module Area	Key Skills Tested
Customer Service	Greeting customers, resolving complaints
Workplace Safety	Spotting hazards, handling emergencies
Teamwork & Respect	Inclusion, resolving conflicts
Operational Knowledge	Store policies, time management, multitasking

Walmart Pathways Graduation Test Answers 2019: Study Guide

Although no official answer sheet exists online, employees who completed the test in 2019 noted that the best preparation came from thoroughly understanding Walmart’s training modules. Here’s a guide to help you study the main subjects.

Key Topics to Focus On

Customer Interaction Best Practices – Always smile, greet the customer, and offer help proactively.
The Sundown Rule – Always respond to questions from clients or coworkers before the day finishes.
Respect for Individuals – Treat everyone with fairness, regardless of background or role.
Diversity Awareness – Understand cultural differences and avoid bias.
Time Management – Prioritize tasks effectively while balancing multiple responsibilities.

Sample Practice Questions

Here are a few sample-style questions that reflect the type of content seen in 2019:

Q1: A customer looks frustrated while searching for an item. What should you do?

A. Continue with your current task.
B. Wait for the customer to ask you for help.
C. Approach with a friendly greeting and offer assistance.
D. Point them to another associate.

Answer: C – Walmart values proactive customer service.

Q2: You notice a spill in the aisle. What’s the correct action?

A. Ignore it since it isn’t your department.
B. Take care of it right away or let maintenance know about it.
C. Wait until you finish your task.
D. Warn one customer nearby and move on.

Answer: B – Safety always comes first, and hazards must be addressed right away.

Tips for Passing the Walmart Pathways Graduation Test 2019

Success in the Pathways test doesn’t come from memorization alone. Here are proven tips:

Review modules daily – even 15 minutes of review can make a difference.
Take notes – writing down policies, rules, and examples helps retention.
Practice with peers – many associates form study groups in break rooms.
Think like a customer – in scenario questions, choose the option that benefits the customer.
Stay calm – if unsure, eliminate obviously wrong answers first.

Walmart Pathways Graduation Test Answers vs. Study Resources

It’s tempting to search online for leaked Walmart Pathways Graduation Test answers 2019, but there are risks:

Outdated content – Policies and training modules change yearly.
Inaccurate guides – Many “answer sheets” online are incomplete or misleading.
Policy violations – Using cheats instead of study resources could impact your credibility.

Instead, focus on:

Walmart’s internal training portal.
Peer-reviewed notes shared by associates.
Free learning videos that explain customer service and teamwork.

Resources and Study Materials

Here are reliable resources to prepare:

Walmart One (now called One Walmart) – official employee portal with training content.
Employee forums – Reddit and Indeed have active Walmart communities.
YouTube tutorials – many former associates share their training experiences.
Books on customer service – classics like The Nordstrom Way offer insights useful even beyond Walmart.

Frequently Asked Questions

Q: What happens if I fail the Walmart Pathways test?
A: You may be asked to retake it. Supervisors often provide feedback and additional coaching.

Q: Are the Walmart Pathways Graduation Test Answers 2019 still relevant today?
A: While some topics remain the same, policies and modules evolve. It’s best to focus on updated resources.

Q: What is the duration needed to complete the test?

A: Typically, most associates take between 45 to 60 minutes to finish, based on how many modules there are.

Q: Do all associates need to complete the Pathways program?
A: Yes, most entry-level associates participate as part of Walmart’s onboarding.

Case Study: Associate Success Through Pathways

Consider Maria, a Walmart associate hired in 2019. She initially searched online for “Walmart Pathways Graduation Test answers” but quickly realized memorizing answers wouldn’t help her long-term. Instead, she:

Reviewed her modules every evening.
Practiced customer scenarios with coworkers.
Learned Walmart’s “Three Basic Beliefs” by heart.

Not only did she pass the test, but within a year she was promoted to a team lead position. Maria’s story shows how investing in learning pays off more than shortcuts.

Conclusion

The Walmart Pathways Graduation Test 2019 was designed to ensure associates understood the company’s values, customer-first mindset, and operational practices. Passing it required more than memorizing answers—it demanded comprehension, quick thinking, and a genuine focus on customer service.

If you’re preparing now, remember: